P.O. Box 1141

Abita Springs, LA 70420

985-241-9930

Customer Support

Mon - Fri: 9:00 - 5:00

Online store always open

Teams
Hosted PBX &
VoIP
3 IVR Contact Center
Contact Center & IVR
Account
Manager
Integrated
Solutions
SIP Trunking

CTT Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:
Teams

Call History Call
Recording
Calling
Chat
Enterprise Contacts
Meetings
Visual Voicemail
Voicemail Transcription
Zero Configuration

Call Conferencing

Conference Bridges
3-Way Conference Call

Call Management

Attended Transfer
Auto Attendant Answering
Automatic Call Distribution
(ACD)
Barge
Burstable Virtual Call Paths
Busy Call Forwarding
Call Forwarding
Call Hold
Call Park
Call Queue

Call Management

Call Recording
Call Routing Time Frames
Call Waiting Indicator
Caller ID
Caller ID Blocking
Caller ID Routing
Direct Inward Dialing (DID)
Direct Inward System –
Access (DISA)
Directed Call Pickup Disable

Call Management​
Outbound Dialing Do Not Disturb
Find Me (Digital Assistant)
Forward Calls Locally or – Remotely (via Phone or Web)
Incoming Call Blocking
Incoming Call Identification
Incoming Caller ID Routing
Incoming Privacy Screening
Listen Live
Live Person Answering
Multicast Paging
No Answer Call Forwarding  
Call Management

Office Intercom
One Button Redial
1-6 Digit Extension Dialing
Outbound Dialing Rules
Outgoing Call Blocking
Premium Call Reporting
Ring Groups
Shared Virtual Call Paths
Speed Dial
Unattended Transfer
Voicemail
Visual Voicemail
Voicemail to Text

Music on Hold

Commercials on Hold
(by Phone Number)
Music on Hold
(Custom or Default)

Virtual Auto Attendants

Multiple Top-level Auto –
Attendants
Sub-level Auto Attendants
Top-level Auto Attendants
(Always On or Time-based)

ACD Routing

Agents
Pause and Unpause Queues
Reason Codes
Tally Codes Zero Out

Origination and Termination

Domestic Origination
Domestic Termination
E911 Support
Endpoint Templates
International Termination
Shared Line Appearance
Toll Free Numbers

Reporting

Accounting andBilling Reports
Activity Reports Call
Center Reports Call
Detail Records
Call Traffic by Extension Call
Volume Graphs

Mobile Applications
With Mobile Applications, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.
Features Include:

Call Recording Cloud
Extensions
Conference Calls
Enterprise Contacts
Mobile Office Extensions
Support for Softphones
Visual Voicemail with –
Voice to Text

Additional Premium Features

Contact Center & IVR
Agent Console:

Agent Controls Call
Controls
Call History
Call Recording Controls
Custom Screen Layout
Custom Scripting
(DNIS & Queue)
Disposition Codes
Online Directories
(with Custom Widget
Outgoing Calling Line ID
Selection (with Dialer)
Screen Survey Tools
Supervisor Escalation
Unavailable Codes

Contact Center & IVR​
Supervisor Console:
Barge-in
Call Center Dashboard
Enable Alternate Routing
Historical Reports Intercept
/ Answer – Inbound Calls
Real Time Queue Monitoring
/ Management Real Time Reports
Silent Monitoring (Listen In)
View / Change Agent Status
Whisper Coaching  
Contact Center & IVR​
Additional Features:

Call Back in Queue
Call Routing
Interactive Voice –
Response (IVR)
Omni-channel Communications
Outbound IVR

Reporting Screen
Pops
Workforce Optimization /
Management
3rd Party & Custom –
Database Integration

Account Manager​

Account Management
Automated Billing System
Case Management / LNP
Click-to-Dial
Detailed Accounting
Endpoint Template Management
Hunt group
Message Center
Operator Console
Phone Rebooter
Shared Line Appearance
Tax Automation
Test My Connection
URL Agent
User Dashboard

Integrated Solutions

API
Hosted Fax
Microsoft Outlook Plugin
Salesforce.com Plugin
Screen Pops

SIP Trunking

Enhanced SIP Trunking
Standard SIP Trunking

Request Consultation
Need Information On
Work From Home
Call Conferencing
Call Management
Music on Hold
Virtual Auto Attendants
ACD Routing
Origination and Termination
Reporting
Mobile Applications
Features
Contact Center
IVR
Account Manager
Integrated Solutions
SIP Trunking
Legal/Policy
Contact Us

Legal

By email
administrator@ctt.net

Privacy

Phone 985-241-9930